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Papers On Business Management & Management Theory
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This 5-page paper is an analysis on the Elder/Paul article of the same name. In this paper, the theories are put to the test in terms of managerial communications.
Filename: MTcriana.rtf

Critique of James March and Herbert Simon's, "Organizations":
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This 6 page paper examines this book and provides a critque of the material. More specifically, this paper responds to the model that March and Simon present in regards to employee turnover. Bibliography lists 1 source.
Filename: GSJamesM.rtf

CRM and E-Commerce Customer Relationship Management
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is seen by many as having a great deal of potential to add to the value chain, creating better information and enhancing the relationship between the supplier and the buyer. This 20 page paper considers applications of CRM to e-commerce. There is a great deal of potential synergy in this market, but there are also problems. The paper considers these problems and presents some guidelines by which CRM and E-commerce should be integrated. The bibliography cites 23 sources.
Filename: TECRMecom.rtf

CRM: Relevance To The New Age In Tourism And Hospitality
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20 pages in length. The fundamental function of Customer Relationship Management (CRM) is to first anticipate and then address customer needs. With the recent and tremendous industry growth, it is not surprising to note that CRM has become the trendsetter for all to watch and learn. That customer service is the backbone of any industry serving the public gives CRM the power to provide stronger cohesion between consumer and merchant as a means by which to establish a seamless association in what can sometimes be an antagonistic relationship. Government and small businesses alike share in the contemporary approach of CRM; however, there is no denying the fact that the hospitality and tourism industries represent the top users. Bibliography lists 16 sources.
Filename: TLC_CRM.wps

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